Systems Thinking in the Public Sector

LERC was commissioned in March, 2010 to undertake an evaluation of systems thinking in the public sector on behalf of the Wales Audit Office, as part of its programme focusing on efficiency and the constrained public sector financial environment. The Wales Audit Office is working with public sector partners on innovation and efficiency, which the research will inform. It involved three public sector organisations, in which ‘systems thinking’ has been deployed and each was assessed in terms of the results that have been achieved so far, as well as investigating the improvement approach used.

The research has provoked much discussion and debate on an area of significant topical interest.


Overall report - icon Systems Thinking Case Studies Report

Individual case study's summaries:

icon Case Study 1 Summary

icon Case Study 2 Summary

icon Case Study 3 Summary

LERC Report for the WAO

Link to WAO website

Further information - contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it


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